AXA Philippines extends payment deadline for Typhoon Odette victims


AXA Philippines extends payment deadline for Typhoon Odette victims

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With the recent events that occurred in the wake of Typhoon Odette, AXA Philippines, one of the country’s leading insurance providers, remains committed to prioritizing the safety and protection of its valued customers. The insurer is granting an extension of premium payment schedules for customers residing in areas declared under a state of calamity.

The areas covered by the amnesty program include MIMAROPA (Mindoro, Marinduque, Romblon, Palawan), Western Visayas, Central Visayas, Eastern Visayas, Northern Mindanao, and CARAGA.

Affected policyholders with premium due dates from November 15, 2021 to January 15, 2022 are given an extended grace period of up to 90 days to settle their life insurance premiums. Normally, by policy contract, policyholders have 31 days from the policy premium date to pay their premium. The extended grace period means that, for example, if the policyholder’s current due date is November 15, 2021 with normal grace period end date until December 16, 2021, their extended grace period end date is now February 13, 2022.

Meanwhile, AXA Global Health Access policyholders will have a grace period of up to 60 days from the current due date to settle their premiums.

For car insurance and property insurance policyholders, a quick response team has also been set up to assist with claims requests, which may be contacted through the following:

  • For motor claims:
    • Contact numbers: (+63) 921 888-5103 (South Luzon) and (+63) 932 879-5466 (Visayas and Mindanao)
    • Email: [email protected]
  • For property insurance claims:
    • Contact numbers: (+63) 932 9680052, (+63) 975 2413169, or (+63) 948 1329870
    • Email: [email protected]

Affected policies enrolled in automatic payment schedule via bank account or credit card will still follow the normal billing cycle and payment will be automatically debited from the enrolled account as scheduled. However, unsuccessful debits will not incur any charge. The policy will not lapse nor will the premium be deducted from the account value unless the extended grace period ends. To change the debit arrangement, policyholders may call the AXA Customer Care hotline at (02) 8 581-5292 or email [email protected].

More than just an insurance provider, AXA is committed to go from being a payor to becoming a long-term partner for its policyholders in order to protect and serve them, and help them stay on track with their life goals.

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