As part of McDonald’s Philippines’ continued commitment to safety and protection amidst the risk of COVID-19, the company ensures that your McDelivery is clean and safe through No-Touch delivery.

We are implementing No-Touch Deliveries in select areas and are stepping up our procedures to ensure cleanliness and safety— from our store, to our riders, and to your door.

From our store:

1. Crew’s hands are properly sanitized in handling your food.

• The crew wash their hands properly before handling your orders.
• They also make sure that your order is complete and clean before putting it in the takeout bag.

2. Takeout bags are safely sealed.

• Each takeout bag is sealed for safety with a note that says your delivery is a No-Touch Delivery.

3. McDelivery backpacks are regularly sanitized.

• Before leaving the store, our riders and crew wash the backpacks to remove any dirt.
• Every 2 hours, our riders sanitize their backpacks and pouches.

To our riders:

1. Riders’ temperatures are checked and cleared.

• Before leaving the store, our guards check our riders’ temperatures. Only cleared riders get to deliver your orders.

2. Riders’ hands are frequently washed.

• Before and after every delivery, our riders wash their hands. They are provided with rubbing alcohol in their belt bags for their regular use.

3. Rider wear face masks.

• Our riders wear face masks every time they deliver.

To your door:

For No-Touch deliveries, you will receive your orders without direct contact from our riders. Here’s how:

Step 1: Rider will tell you he’s doing a No-Touch Delivery and ask you where he should place the McDelivery backpack.

Step 2: Rider will place the McDelivery backpack at your specified spot. Allow him to take 10 steps back.

Step 3: Open the McDelivery backpack. Take out your order and check if it’s complete.

Step 4: Get the pouch and pay. For cash payments, put your payment in the pouch. For online payments, sign the slip.

Step 5: Put the pouch back in the McDelivery backpack. Step back and let the rider know that he can now retrieve the McDelivery backpack.

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