The COVID-19 pandemic has fundamentally transformed our relationship with technology, highlighting the critical importance of internet connectivity in modern professional and personal life. As cities worldwide embrace this digital transformation, Davao City and Region stand at the forefront of this technological revolution. The DICT-Davao initiative is strategically positioning the city as an emerging IT-BPM hub, with ambitious plans to expand the region’s IT-BPM workforce by 150,000 professionals by 2028. Recent 2024, surveys indicate significant progress, with the department already successfully growing the regional workforce by 80,000.
Emerging as a notable player on top of this digital wave is Huar I.T. Solution. Established in 2017 by founder Ariel Mendiola Ello, this Davao-based company specializes in delivering tailored digital solutions that align with their clients’ operational requirements. When combined with the company’s robust operational framework exceptional service delivery, and an expert team of system analysts and developers, it results in a reputation for excellence. An approach that fostered what Mr. Ello describes as a “close and deep relationship with them (clients).”
These impressive service standards and exceptional team performance come with significant operational demands. Mr. Ello said, “Our client operations start at 4 am and go on to 11 pm sa gabi. During that period, we have to ensure that our servers are running and that our clients can access our system.” This business model requires maintaining uninterrupted connectivity to guarantee seamless system access for clients. Any system downtime could trigger significant operational disruptions, making reliable internet connectivity crucial. This necessity led Mr. Ello to engage three internet service providers to provide that internet connection, Converge flexiBIZ being one of them.
Despite Mr. Ello’s level of preparedness, disaster still struck. “We faced a critical situation several months ago when all, but one internet service provider experienced outages. Severely impacting our operations and affecting 5,000 to 10,000 of my clients nationwide,” Mr. Ello recalls. He adds, “Fortunately, Converge ICT Solutions remained operational. We redirected all network traffic to the Converge line. And for that one week all our internet traffic went through uninterrupted. I was incredibly grateful that Converge maintained stable connectivity while my other providers struggled with network issues.”
This incident powerfully illustrates both our deep dependence on internet connectivity and the vulnerability of our digital infrastructure during unexpected events. Mr. Ello’s foresight in engaging in a 3rd ISP, particularly Converge flexiBIZ, proved crucial during his company’s crisis. Furthermore, the experience demonstrated flexiBIZ’s exceptional reliability and resilience in supporting mission-critical operations, making it an ideal choice for enterprises like Huar I.T. and for other future businesses planning to establish their headquarters in Davao.
With this robust infrastructure in place, Mr. Ello and his team can now concentrate on their core strength: delivering cutting-edge software solutions to their clients, backed by their unwavering confidence in Converge flexiBIZ’s reliability and dependability.
